FAQ
WHERE ARE YOU BASED?
ARE YOU SERVSAFE CERTIFIED AND INSURED?
DO YOU HAVE A STOREFRONT WHERE I CAN HOST A PARTY OR DROP IN WITH MY KIDS? 
ARE YOUR PRODUCTS SCRATCH MADE?
WHAT IS THE BEST WAY TO USE THE COOKIE DECORATING KITS?
WHERE DO YOU SHIP?
HOW QUICKLY WILL MY ORDER SHIP?
WHAT ARE YOUR SHIPPING OPTIONS?
CAN YOU SHIP PARTY KITS?
HOW DO I REACH YOU?
WHERE ARE YOU BASED?

Sugarcraft is a licensed Cottage Food bakery (#XXXXXXXXXXX) in Sherman Oaks, California. We currently operate a commissary kitchen that is used exclusively to produce all of our baked goods, frostings, and icings.

 

ARE YOU SERVSAFE CERTIFIED AND INSURED?

Yes, our small team of bakers is fully certified according to ServSafe guidelines, and our baking and packaging facility is up to the County of Los Angeles Department of Public Health's code. We practice frequent sanitization and hand-washing methods, and our event coordinators always wear food-safe gloves when handling cookies, cupcakes, and cakes. Our LLC is also insured.

DO YOU HAVE A STOREFRONT WHERE I CAN HOST A PARTY OR DROP IN WITH MY KIDS? 

Not yet! But we are working towards creating one as our business grows! Thank you for your support!

ARE YOUR PRODUCTS SCRATCH MADE?

Yes! 100%! All of our baked goods are completely hand-crafted and made to order by our small team of experienced pastry chefs.

WHAT IS THE BEST WAY TO USE THE COOKIE DECORATING KITS?

Our Cookie Decorating Kits are made to order and have a shelf-life of two weeks from delivery. Both the cookies and the royal icings bags can be left in their box until use. If you notice any color separation in the icing--which can happen with darker hues--we recommend placing the bag in a bowl of warm water, then giving it a roll on the counter to re-mix the contents and adjust consistency and color. Alternatively, you can decant the frosting into a bowl, add a few drops of water, and give it a stir with the popsicle stick to blend it back together. Undecorated cookies can be frozen for up to six months!

WHERE DO YOU SHIP?

We currently ship within the United States using USPS.

HOW QUICKLY WILL MY ORDER SHIP?

Please allow at least two business days for your order to process and be created (more if it's during a busy holiday season). Once we ship your package, we will send a notification email with your tracking number. 

WHAT ARE YOUR SHIPPING OPTIONS?

We currently offer Priority USPS shipping within the United States, but we are working on expedited shipping options. For now, we recommend ordering at least a week ahead of your event date to ensure on-time arrival. 

CAN YOU SHIP PARTY KITS?

We can certainly try, depending on the volume! Please email us to inquire!

HOW DO I REACH YOU?

Send us an email to hello@sugarcraftla.com and someone on our team will get back to you as soon as possible!

 
 
 
 
 
 
 
 
 
 
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