FAQ
WHERE ARE YOU BASED?
Sugarcraft is a licensed, woman-owned Cottage Food Operation {Class A #LA19H160014 and Class B #PR0196328} located in Sherman Oaks, California.
WHAT MEASURES ARE YOU TAKING DURING THE PANDEMIC?
The health, safety, and peace of mind of our staff and customers is our greatest priority. For this reason, we have enhanced our already rigorous cleaning and hand-washing methods and limited our production runs. Our small team is also fully vaxxed.
ARE YOU SERVSAFE CERTIFIED AND INSURED?
Yes, we are fully certified according to ServSafe guidelines. We practice frequent and thorough sanitization and hand-washing, and our event coordinators always wear food-safe gloves when handling and delivering cookies, cupcakes, and cakes. Our LLC is also insured.
DO YOU HAVE A STOREFRONT WHERE I CAN HOST A PARTY OR DROP IN WITH MY KIDS?
Not yet! But we are working towards creating one as our business grows! Thank you for your support!
ARE YOUR PRODUCTS SCRATCH MADE?
Yes! 100 percent! All of our baked goods are completely hand-crafted from scratch using the best ingredients available. We roll our signature dough by hand (not with a sheeter!), mix and hand-dye/package our own royal icing bags, and never use any pre-made products of any kind. Even shortening is banned from our pure buttercream frostings. The organic Eureka lemons we use are literally plucked straight from our trees! You can taste the European butter, Tahitian vanilla, and see flecks of real vanilla bean in every hand-cut cookie we proudly make.
ARE YOUR PRODUCTS NUT-FREE?
Our cookies, cupcakes, cakes, and icings are nut-free and made in a nut-free kitchen (Ingredients are listed in the info section below each product.). Sprinkles and candy toppings, however, are sourced from vendors who may use shared equipment. For those with serious nut allergies, we recommend refraining from decorating with or eating toppings as we cannot guarantee cross-contamination.
WHAT IS THE BEST WAY TO USE THE COOKIE DECORATING KITS?
Our Cookie Decorating Kits are made to order and have a shelf-life of two weeks from delivery. Both the cookies and the royal icings bags can be left in their box until use. If you notice any color separation in the icing—which can happen with darker hues—we recommend placing the bag in a bowl of warm water, then giving it a roll on the counter to re-mix the contents and adjust consistency and color. Alternatively, you can decant the frosting into a bowl, add a few drops of water, and give it a stir with the popsicle stick to blend it back together. Undecorated cookies can be frozen for up to six months!
WHERE AND HOW DO YOU SHIP?
We do not ship products outside of Los Angeles at this time.
HOW DO I REACH YOU?
Send an email to hello@sugarcraftla.com and someone from our team will get back to you as soon as possible!
